TweetThe Federal Trade Commission (FTC) this week released its report on consumer privacy for businesses.  The report does not have the force of law, but calls for businesses to voluntarily adopt best practices around consumer privacy. Protecting Consumer Privacy in an Era of Rapid Change (PDF) is a 73-page report that creates a “privacy framework” that [...]

TweetI’ve had a review copy of Reverse Innovation: Create Far from Home, Win Everywhere by Vijay Govindarajan (@vgovindarajan) sitting on my book pile for about a month or so.  When I read the overview for the book, I could feel my small business bias coming out.  I don’t know about you, but there is a part [...]

TweetWhether you hire the occasional freelancer or have a full-time staff, your business needs training processes to ensure each employee knows his role. Many of us have found out the hard way that simply telling someone what to do isn’t enough; we need a program that includes written documents, shadowing and hands-on learning to properly [...]

TweetWhen it comes to social media, the old adage, “build it and they will come” simply doesn’t apply. Putting up a Facebook page and creating a Twitter or YouTube account just isn’t enough. In order for businesses to use social media effectively, they must leverage it by building it into their business processes to truly [...]

Tweet I used to work for a company that manufactured screws. Big screws, little tiny screws, simple screws, complicated screws, all kinds of screws. It was actually kind of fascinating and I very much appreciate the business education I got there. But the one thing I hated was the customer screw joke: “Just don’t screw [...]